Example of an empathy map - Allison

More like this

The Different Kinds of Knowledge in Epistemology

by Katrina Plomp

INTRODUCTION TO SPORT MANAGMENT ( SMG103 )

by MARCELLA ANAK MARTIN

Mama

by Nazareth Montoya

The 4-Hour Workweek - Step 1: Definition

by Anthony Johnson

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison