Example of an empathy map - Allison

More like this

CSX Video

by Richard Rathburn

DO OR MAKE

by Maria Victoria LOZANO MARTINEZ

Childish Gambino (Donald Glover) Born: September 25, 1983, California, United States. He is is an American actor, comedian, writer, producer, director, musician, artist and DJ.

by Elliott Clark

Procesos de la administración educativa y funcionarios encargados.

by LEIDY BIBIANA TABORDA QUICENO

What is the end result a user wants to achieve?

What gets in the way of the user for a positive overall experience?

This includes both external and internal influences

What actually matters to a user? How do they feel in the current situation?

OVERALL GOAL

PAIN POINTS

INFLUENCES

FEELINGS

TASKS

What are the actual tasks or actions a user is trying to complete. What are they trying to resolve?

Allison