PSS & CustomerExperience - Business Alignment

Budgets by 24th Sep

Meet Sudhir this week

Pallav will send budgets, Biju need to estimate

Follow up

Sindhu will send list, need to allocate to respective CC's , discuss with Ahtesham

Follow up

Meet Ravi after Sindhu's mail

Schedule

Bonny to revert

IDC usage

Ravi & Pallav interested, talk to Ahtesham

sent Mike's budget to Mike copy Ahtesham

Follow up with Niyas on Du

Chk on others Arkadin, another one in Vin's mail

Business case for CRM

Efforts

50 PD for Salesforce

Follow up on CR

to be raised today

App Store Comments Extract - Sreelakshmi

New plan with Sep16th promote

Follow up on prep for associated activities EDM, Web site, Facebook.

Provide update on promote today

Emarsys

Benerize to revert

Phil reverted

Abdelrahman to revert on July payment

Raise PR for Jun and Aug18, get RV Approval

Clicktools

OffBlocks AWS

Wait for costs from Bharkavi

Post Go live issues

Vinayak to revert with update on defects

Follow up

Cost Matrix Send, Vendor to revert Sep13th

Compete Cost Matrix with Vinayak

SVP Meeting in Sep 17th

Wait till evening , follow up procurement & Re-schedule if needed

Pending Issues, Follow up for Minutes with Priti Dom

72823 - Emarsys: Additional Fields in Web Data Layer for Emarsys Web Extend,

SOW A

Meeting to discuss the GTM issues

Follow up Amy on Mobile /Laptop

Closed

Follow up with Laura/Jeswin on Web Page re-design - Engage Hoda

RV

Ahtesham

Biju

New Plan - Nitin

on Hold

Done

Back burner - Need to Follow up

Cost for Jul18

Mail to Dinesh

Enviornment shutdown, Cost for Jul18 and Aug18

Support Issues

Resourcing

Recruited new SF resource PadmaShri

How long, chk Nitin

Weekly Report

Weekly Meeting with Yvette

Minutes

Tomorrow

Architecture diagram update after IVR, SPRINT interfaces

Holidays Changes

Meeting on Tuesday

The EK side is not ready to be ready by Nov

Follow up on Meeting for the whole change

Plan

o Development Complete – 24Sep18

o QA Complete – 26Sep18

o UAT Complete – 30Sep18

o Go Live – 02Oct18

o EK Marketing Mail – 03Oct18

Call Tree

Yvette to revert

Changes Vinayak to revert

Voice Prompts

Follow up Melinda

Dates communicated

1) Main IVR + 5 Hunt groups (Static Text) - Copywrite – 24Sep18

2) Payment IVR – Copywrite - 08Oct18

3) Main IVR + 5 Hunt groups (Static Text ) Voice files in 3 languages - 08Oct18

4) Payment IVR – Voice files in 3 languages – 17Oct18

Read Legal Mail

SPRINT- Salesforce Interface

Design Review on Tuesday

Approval obtained from Ravi Mezyan

Auto Case creation

Inbound agreed

Salesforce Screen

Design review on Tuesday

Design given by Vinayak

HQ

Avaya AGC

Plan

1) Avaya scope and changes to the same was discussed. Sreejith to update.

2) Avaya DOZ work cannot commence until the HA network is set up, targeting this to be 3rd week of October. AGC to plan accordingly.

3) FZ-IT to complete the task mentioned in Shams mail by Monday 17th Sep - Aparna

4) AGC to start HQ scope of work by Tuesday, 18th Sep and aim to complete by Thursday 20th Sep – Sreejith

5) Al-Futtaim to start their work parallely and be ready by Thursday, 20th Sep to perform integration testing

6) FZ to provide Pre-requisites/Support to AGC to commence working – Aswin

7) Access to HQ datacentre for AGC person to be provided, AGC to communicate the details – Sreejith,12Sep

Pre-Requisites

Aparna Follow up, to be done by Monday

OutBound Case creation

Stuart will use Salesforce connector

Done

Demo held

Need to shift to Phase2

Impact analysis need to be doe on existing functionality

Cal for meeting between Priti, CC & Nitin

CISCO EMC Scope

Escalated

Alok to revert

Follow up

WFM Demo

Next Steps

Check

Business class Toll free

Approach

SSO

Salesforce

Shams to share details for infra set up

Genesys

Rajesh to share details

More details on SSO to be obtained regrading multiple logins during a shift, inactivity time etc

Plan

Revert to Waqar on Plan

Today

Date centre access

Raise request for AGC, Genesys

Inhouse Resourcing

Talk to Ahtehsm Biju about Bhuvan

call for steering meeting for status and update on 3DS no vendor available

Execl Sheet update

Contact Centre - Ravi

Bonny to revert

SmartInsight

Follow up on Increments

Mobile Number Capture
during Subscription

72820 - Emarsys: Push mobile number captured on pax details page to Customer record on Emarsys

Check Jagan

Exclude/Recover Complaining Passengers/
Salesforce Interface

Toe be scheduled in SF pipe line