Knowledge Management at Anderson Consulting

Focus of consulting

Strategic firm

Operational firm

HBR

Codification Strategy

Knowledge Exchange System

Lotus Platform

Reuse of knowledge

Investment in IT

Business Strategy

Expansion of the business

Focus on generating large revenues

Use of large teams

Personalization strategy

Structure

Structure of Anderson Consuting

Industries

Competencies

Communities of practice

Structure of knowledge managment

Charlie Paulk (CIO)

Bob Ahern (Senior Manger)

> 200 Knowledge Managers

Responsible for pulling relevant knowlegde from knowlege exchange system and extract lessons from the project.

Type

Data

Documents

Restrictions

Implementation

Contemporary Tool Types

Wiki's

MediaWiki

DWH (ODS, OLAP, etc)

SAP

Oracle

Document Management Solutions

IBM Content Manager

Shared Folder Solutions

DropBox

Google Search Appliance

Analytics

Graphical

Business Objects

Non-graphical

Real Time/Shared Documentation

Google Wave

Microsoft Sharepoint

Social Networking

IBM's BluePages

SupportCentral and GE Connect

Instant Messaging/Video Conferencing/Desktop Sharing

IBM Sametime

Cisco WebEx

Forums/Discussion Boards

Anderson Case

Issues of implantation

Issues of Information Technology

Complex structure

Use of interpersonal networks

Justification of Investments

Issues of creation of knowledge

Information Overload

Considered solutions

Prefiltering

Intelliigent agents

Contextualizing documents

Assigning project knowledge managers