Introduction in
sport management
MANAGEMENT
TOTAL QUALITY MANAGEMENT
DEFINITION
focus on costumer to improve product and value
Top management commitment
Employed
materials
Technology
Method
MANAGEMENT PROCESS
Planning
process of setting objective and determining
Organizing
arranging and structuring work
Landing
MEASURING MANAGERIAL PERFORMANCE
Performance affective
Defined as choosing the right goal
Performance effcieny
Defined as the ability
MANAGERS
Someone who coordinates and oversea the work of other
people so that organization goals can be accomplished
MANAGERIAL LEVELS
Top managers
conceptual skill
Middle managers
Human skill
First- line managers
Technical skill
MANAGEMENT ROLES
Interpesonal roles
Figurehead , leader , liaison
Information roles
Monitor , disemninator , spokesperson
Decision roles
Entrepeneur , negotiator , resource allocator
SPORT MANAGEMENT RESPONSIBILITY
Sport Managers Resources
Human resources
Finance resources
Physical resources
Performance
Information resources
MANAGEMENT SKILL
Decision making skills
Ability to select alternative to solve problem
Communication skill
Ability to get your ideas across
cleary and effective
team work
Technical skills
Tools, procedures and techniques of a specialize field
Conceptual skills
Understand abstract ideas
Understand the whole organization
Ability to coordinate all of the
organization interesting and activities
People skill
Ability to work with, understand,
mentor and motivate other