von Abraham Ariel Garcia Muñoz Vor 4 Jahren
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Committee draft
Working draft
Draft international standard
Final draft of international standard
International norm
The ISO 9001 standard is applicable to any type of company regardless of its size or sector.
Decision making
Improvement
Process approach
Commitment of people
Competent staff committed to the organization
Leadership
Continuous improvement in the coordination and direction of the organization towards the proposed objective
Customer approaches
Possible actions
Present to the organization these needs or expectations of the client to make adjustments in the care.
Listen to your needs and expectations
Recognize direct and indirect customers
Key Benefits
Raise reputation, increase profits by staying in the market.
Increase in value, satisfaction, loyalty and customer expansion
Rational basis
Statement
concerned parties
Support for
Awareness and communication
Competition
Company staff
Senior management
contact of an organization
Quality management system
Quality