used by
calls
calls
calls
calls
calls
calls
calls
calls
calls
calls

ASP pages using AgentState

agentfunctions.asp

SetStateEx

acd_calltransfer.asp

OM-3893

acd_calltransfer_networkdisconnect.asp

OM-3894

acd_calltransferaway.asp

acd_calltransferbusy.asp

acd_calltransferdtmferror.asp

acd_calltransferhangup.asp

acd_transfer_retry.asp

calltransferred.asp

acd_endcall.asp

OM-3896

parse_signal.asp

OM-3901

parse_signal_outbound.asp

OM-3910

outbound_transfer.asp

OM-3897

outbound_transfer_failed.asp

dest_call_transfer.asp

SetState

settransferagentready.asp

NO STORY NEEDED - simple method, reproduce in each story that requires it

acd_endcall.asp

acd_transfer_retry.asp

do_holdcall_reconnect.asp

dest_call_transfer.asp

Called by InitialiseOutboundCall.aspx

clear_state_outgoing.asp

Called by dest_call_transfer.asp

CreateTimerForSetAgentReady

acd_calltransfer.asp

acd_endcall.asp

parse_signal_outbound.asp

outbound_transfer.asp

dest_call_transfer.asp

calltransferred.asp

parse_signal.asp

AreNoAgentsLoggedIn

acd_submitqueueing.asp

STORY NEEDED FOR ACD PAGES?

acd2.asp

GetState

acd_calltransfer.asp

acd_endcall.asp

outbound_transfer.asp

clear_state_outgoing.asp

dest_call_transfer.asp

GetMajorState

acd_calltransfer_networkdisconnect.asp

acd_calltransferaway.asp

acd_calltransferbusy.asp

acd_calltransferdtmferror.asp

outbound_transfer_failed.asp

GetMinorState

acd_calldivert.asp

OM-3902

acd_calltransfer.asp

acd_endcall.asp

outbound_transfer.asp

dest_call_transfer.asp

SetStuckBusyPaymentIVRReady

divert3.asp

STORY NEEDED? might be able to kill this function

stoprecording.asp

agentfunctions.vb

ChangeState

WebService.asmx (SCS.Web)

MonitorCall

WebService.asmx (SCS.Web)

SetStateEx

acd_afterstate.aspx.cs

RouteFromIvrToCallCentreRunner.cs

SetState

AgentFunctionsWrapper.vb

SetState

clear_state.aspx.cs

SetStateEx

OutboundInitiatorDecorator.cs

clear_state.aspx.cs

COMAgentTelephonyWrapper.vb

SetStateEx

getPopFunctions.inc

GetAgentState

getpop.asp

STORY NEEDED? Used in
ContactHub to set tabs

Other things to look at

AgentModifyField
used to change other
properties of agentstate

outbound_reconnect.asp

stoprecording_transfer.asp

destroyer.asp

reconnect.asp

stoprecording.asp

stoprecordinginitial.asp