Chapter 5
Knowledge Sharing & Communities of Practice (CoP)

Divided into human capital and social capital

Able to maintain the positive relations between different subgroups

Hard to quantify values

Feedback is improtant

Provides avenue for tacit-to-tacit knowledge transfer

Personalization strategy provide faster result

Self selected member

Main purpose to exchange knowledge

Share the same passion, identification with group

Stay as long as the interest lasts

Provides significant organizational benefit

Use software to create profile of expertise and connections

Mapping and measuring of relationships and flows between people, group or organizations

Improve knowledge flow and performance

Identifying key brokers and hoarders

Common goal to make improvement of profession

Participation fueled by passion, trust, ethical behaviors

A place to store stories, artifacts, tools and discussions