Epic Support Transfer

Documentation

Existing

Online Help

File Documentation

New

Database Structure

Interactions with Other Systems

Infra Cases

Case Types

Example cases

Needed Enhancements

File Loading

Ability to load site data for multiple projects.
Note: This is needed for the WIDA consortium

The forked version of EPIC needs to be compiled into an EXE. Currently, only one person can populate a project at a time. This is done on a VM, in the IDE.

Create documentation for file loading process:

Process

File structure

Escalation Contacts?

WIDA

TBD

Training Topics

Usage Training

EPM-Site Management

DP-Report Shipping

EPM-Call Management

Customers

EPM

SQA (?)

Document Processing

Database Structure

Projects

Shipments

Supersites / Sites

Contacts

Addresses

Interactions with Other Systems

OPSMMS

eDirect

Infra

Others? Ask Fran.

File Loading

OLIVER Scripts

See what already exists

What will be needed?