Categorías: Todo - innovation - development - interaction - training

por Michael Miller hace 4 años

218

Synchronous, Remote training for SCAP Success Coaches

The necessity to train SCAP Success Coaches remotely has led to a structured approach involving synchronous and asynchronous learning. These coaches, familiar with Starbucks culture but lacking practical retail experience, range in age from their mid-twenties to mid-fifties and have one month to three years of experience.

Synchronous, Remote training
for SCAP Success Coaches

Synchronous, Remote training for SCAP Success Coaches

Plan Details

Without the technology
Learners would not have been able to share their generated questions, decreasing efficacy of asynchronous trianing
Learners would not have been able to work synchronously to apply their learning to real-world scenarios
Learners would not have been able to collaboratively generate coaching questions
Learners would not have received real-time answer to previous training
Learning outcomes
Use students' work experience to guide school experience
Generate coaching questions for real-world scenarios
Answered questions from previous asynchronous training - disseminate knowledge
Hosting the training
3rd Part: Recap

Small groups rejoin large group to share

Top 2-3 favorite questions they created

What was their scenario?

2nd Part: Breakout rooms

Create list of coaching questions to ask student in scenario

Divide into Zoom breakout rooms with assigned scenario

Describe activity to participants

1st Part: Q&A

Prepare probing questions about asynchronous training to spark group discussion

Allow space for learners to ask questions from asynchronous training

Preparing for the training
Practice using breakout rooms
Create the practice scenarios

Experiencing transitional leadership

Working to promote internaly

Close to losing benefits from hours worked

Open work availability disrupting study schedule

Setting up the training
Send email/calendar invitation to participants
Schedule the meeting through Zoom
Check account setting for breakout rooms

Rationale

Why innovative
Allows instructors to assign number of breakout rooms to number of practice scenarios
Allows instructors to move between small groups
Allow large group to break into small groups for activity
Allow remote learners to engage synchronously
Cons of innovation
Scaled number of participants per breakout room
Breakout rooms not recorded
Limited accessibility from Chromebook/Mobile
Zoom is not free
Pros of innovation
Ability to practice
Distributed knowledge
Space to ask questions from asynchronous training
Learning theories
Andragogy

Knowles' 5 assumptions

Professional learning communities

Community of practice theory

Social cognition

Social constructivism
Transformative learning
Need
Global pandemic
Globalizing economy

Learning Environment

Interactive content/Innovative technology
Enhancing learning

Space to practice learning with peers

Space to disseminate learning

Medium to ask questions

Three sections

Large group summary

Small group practice

Large group Q&A

Focus on content since delivery method is familiar
Matching method to learner
Familiarity with Zoom

Professional development webinars

Bi-weekly development meetings

Weekly team meetings

Space to practice new skills
Time to meet synchronously to review previous asynchronous training
Born out of necessity to train remotely
Type of learner
Trained on Starbucks culture but not daily experience of retail workers
No practical experience working at Starbucks
Age range: mid-twenties to mid-fifties
1 month - 3 year's experience
Need for learning
3 needs: 1) Better help students create study schedules around typical work schedules 2) Help students relate school challenges to work challenges they've overcome 3) Help students transfer skills they use at work to their school experience
Objective: ask questions, discuss key takeaways, practice with real-world scenarios
Remote: follow up from asynchronous training