The supply chian managment

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The supply chian managment

key process

Returns Management

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Analyze Returns and Measure Performance

Credit Consumer/Supplier

Select Disposition

Receive Returns

Determine Routing

Receive Return Request

Determine Secondary Markets

Develop Credit Rules

Develop Return Network and Flow Options

Develop Avoidance, Gatekeeping & Disposition Guidelines

Review Environmental & Legal Compliance Guidelines

Product Development and Commercialization

Measure Process Performance

Product Rollout

Determine Channels

Make/Buy Decision

Design & Build Prototypes

Formalize New Product Development Project

Establish Cross-functional Product Development Team

Define New Products & Assess Fit

Establish New Product Project Guidelines

Develop Product Rollout Issues & Constraints

Establish Guidelines for Cross-functional Product Development Team Membership

Develop Idea Generation and Screening Processes

Review Sourcing, Manufacturing & Marketing Strategies

Supplier Relationship Management

Measure Performance and Generate Supplier Cost/Profitability Reports

Develop Product/Service Agreement and Communication Plan

Identify Opportunities with de suppliers

Internally Review the Supplier/ Supplier Segment

Prepare the Supplier/Segment Management Team

Differentiate Suppliers

Develop Guidelines for Sharing Process Improvement Benefits with Suppliers

Provide Guidelines for the Degree of Customization in the Product/Service Agreement

Identify Criteria for Categorizing Suppliers

Review Corporate, Manufacturing and Sourcing Strategies

Manufacturing Flow Management

Synchronize Capacity and Demand

Manufacturing & Material Planning

Determine Routing & Velocity through Manufacturing

Determine Manufacturing Capabilities

Identify Manufacturing Constraints and Requirements

Determine Push/Pull Boundaries

Determine Degree of Manufacturing Flexibiltiy Requirement

Review Manufacturing, Sourcing, Marketing & Logistics Strategies

Order Fulfillment

Perform Post Delivery Activities & Measure Performance

Deliver Order

Pick Order

Handle Documentation

Process Order

Enter Order

Generate & Communicate Order

Define Plan for Order Fulfillment

Evaluate Logistics Network

Define Requirements for Order Fulfillment

Review Marketing Strategy, Supply Chain Structure & Customer Service Goals

Demand Management

Measure Performance

Increase Flexibility and Reduce Variability

Synchronize

Forecast

Collect Data/Information

Develop Contingency Managment System

Determine Synchronization Procedures

Plan Information Flow

Determine Forecasting Approaches

Customer Service Management

Monitor and Report

Implement Solution

Evaluate Situation and Alternatives

Recognize Event

Strategic Sub-Processes

Develop Infrastructure for Implementing Response Procedures

Develop Response Procedures

Develop Customer Service Strategy

Customer Relationship Management

Operational Sub-Processes

Measure Performance and Generate Profitability Reports

Implement the Product/Service Agreement

Develop the Product/ Service Agreement

Identify Opportunities with the Accounts

Internally Review the Accounts

Prepare the Account/Segment Management Team

Differentiate Customers

Strategic Sub-processes

Develop Guidelines for Sharing Process Improvement Benefits with Customers

Develop Framework of Metrics

Provide Guidelines for the Degree of Differentiation in the Product/Service Agreemen

Identify Criteria for Categorizing Customers

Review Corporate and Marketing Strategy