Visual Data Analysis

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Semioticians

por Guillermo Palma

Lean Tools Kit IMBA J4

por Felipe Quintana

Daily Tasks

por Horace Lyons

CarmenLu´s Personal Learning Environment

por Carmen Lucía López B.

Visual Data Analysis

Customer Journey Diagram

timeline

outlines

every step in the sales cycle

advocacy

repurchase

awareness

first interaction with the brand

shows the way a typical prospect becomes a paying customer

Affinity Diagram

org chart

analyze open-ended questions

look for patterns

sort large amounts of data into groups

clear overview

Flow Model

concept map

how users interact with your product and each other

better needs assessment

tracks the flow of information within a system