BILLINGUAL EXPERT ON BUSINESS PROCESS OUTSOURCING

AUXILIARES DE INFORMACION Y SERVICIO AL CLIENTE

Custumer sercive assitant

Call center agent

Information call assitant

Information assitant

MAKE READING AND COMPREHENSION IN ENGLISH, ALLOWING RECOGNIZED HIMSELF AND
HIS ENVIRONMENT

Comprender frases y vocabulario habitual sobre temas de interes personal y social

Realizar intercambios sociales y practicos muy breves con un vocabulario suficiente para hacer una exposicion o mantener una conversacion sobre temas tecnicos

Leer textos en ingles general y tecnico

Encontrar informacion especifica y predecible en escritos cotidianos

Interpreta un texto sencillo y puede construis un mapa conceptual basado en el mismo

Pronuncia adecuadamente el vocabulario y modismos del idioma

Sostiene conversaciones con vocabulario tecnico aprendido

Elabora resumenes sobre textos con contenido tecnico

Structure the process for providing the service according to the procedures, the user and
the industry

To interact in an effective way with the user according to technologies of assertive
communication and the context in the native language and englishman.

Optimize the communication process according to the quality standards.

Check the communication flow in the business process context in accordance with quality standards

Applies communication techniques according to the context and type of user in the native language and english

Classifies different types of clients according to the needs of interaction.

Uses equipment and tools according to practices and procedures of occupational health.

Maximize productivity metrics according to indicators and quality of service.

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