Integrating Technology to Support Student Success Services
Key Stakeholder Portfolios
Student Association MacEwan University (SAMU)
Associate Vice-President, Students and Teaching
Associate Vice-President, Planning & Analysis and Registrar
Associate Vice-President, Research
Associate Dean, Library and Learning Services
Technology Platforms
Main University Website
Additional Google Sites
SAMU Website
MyStudent Portal
Blackboard Learn
MacEwanLife (Orbis)
Library Website and Learning Services
Gmail/Google Drive
Social Media
Lack of a centralized student success calendar
MacEwan Video Streaming Site
Student Centered
Student-ready institution
Support Student Goals
Listen to feedback from the students perspective
Student Services Central Event Calendar
Holistic approach through the students life-cycle
Access to information and services
Data Collection
Using rich data and analytics for evidence based decision making
Track which student success recourses are used
Face-to-Face Service
Workshops
Online Resource/Tools
Student Surveys / Feedback
Using data to better identify struggling students (Early Alert)
Challenges/Barriers
Privacy concerns when collecting student data
Tech support needs/Lack of resources in IT
Buy-in from Students
Buy-in from Student Success Areas
What department is ultimately accountable for the success of this project?
Digital Transformation (DX)
Three Major Benefits (Brooks & McCormak, 2020)
Improve Student Experience
Improve Faculty Teaching and Advising
Decrease Student Dropout Rates
Three Major Barriers (Brooks & McCormak, 2020)
Lack of Planning
Cost of Ongoing Investment
Buy-in and Understanding
COVID-19 Implications on Student Success
Negative: Website Navigation Problems
Negative: Minimal Face-to-Face Support Services
Negative: Delayed Response Time to Questions
Negative: Technology Platform Fatigue
Negative: Lack of Peer-to-Peer Connection
Positive: Higher Appointment Attendance Rates
Positive: New teaching and learning styles have emerged