Priorities

Digital Talent Management and Development

Digital Recruiting

Digital Learning

Self-service HR

Dynamic team matching

Real-time performance tracking and personalized incentives

Predictive retention

Employee Mobility

Secure connectivity, device, and asset management

Secure single sign-on (SSO)

Digital Enabled Channel Support

Information and tools to support sales

Digital collaboration tools for channel to engage with customer

Productivity and Collaboration

Dynamic BI

Digital knowledge access

Information sharing hub

Unified real-time communications and collaboration

Digitally-equiped meeting rooms

Intelligent personal assistant

Intelligent project management tools

Tech-enabled Employee Engagement

Social collaboration and sharing

Digital ecosystem (idea generation, recruiting, etc.)

Influencer / network analysis

Personalized communications

Competitive and Market Analysis

Advanced market analytics

Dynamic database management

Real-time data collection

Product Development

Rapid test and learn methodology

Mapping and illustrative brainstorming

Risk modeling and offer simulation

Personalized financial products

Digital forecasting tools

Product Launch

Digital Launch planning

Launch situation room and analytics

Real-time market feedback

Automated product adjustments

Digital Marketing and CLM (Closed Loop Marketing)

Content Strategy

Digital media buying

Search Engine Optimization

Digital Engagement

Digital Loyalty

Customer Insights and Targeting

Product Selection Tools

Customer Data Management and Analytics

Real-time customer analytics

Segment based Targeting and Next Best Action

360-degree customer view

Social media / Marketing integration

Automated messaging in support of customer goals

Online and Mobile Experience

Digital Platform

Mobile optimized experience

Customer Centric design approach

Online sales funnel transparency

Digital-Enabled Sales

In-person engagement

Dynamic pricing / rates

Digital enabled fulfillment

Digital enabled lead management and cultivation

Digital Onboarding Process

Omni-Channel Delivery

Omni-channel continuity

Digital channel promoting retail presence

Customer Service Automation

Proactive alerts, notification, and actionable messaging

Cross-channel customer care

Virtual customer service agents

Personalized Support

Digital Infrastructure

Connected branches

Smart procurement

IT-enabled, standard branch or office operating system

Central data management system

Digitized Front Line

Automated processes and transactions

Leverage of new technologies to transform organization

Virtual service representatives

IT-enabled branch sales and service

Call center optimization - % of calls automated

Digitized Back Office

Digitized back office operations

Automated recognition of key customer incidents

Smart record-keeping and accounting

Compliance management systems

Security operations improvement