Hotel Human Resource Management
Challenges
budgetary restrictions
lack of funds approved for use by finance department
fixed hourly wages and salaries for various types of employees at the hotel
finding strong talent
lack of post-secondary schools grooming students for hotel management
lack of time required for finding appropriate talent
umpteen number of talent recruiter websites
limited number of qualified candidates
skilled labour shortage
lack of young business professional specializing in hospitality management
formal hospitality management post-secondary degrees are still not as prevalent as other mainstream careers such as medicine, accounting and engineering
Issues
high employee turnover
stressful jobs
lack of job appeal
low employee motivation
depression
low/uncompetitive compensation relative to other industries
inflexible work hours
retaining top talent
lack of career advancement opportunities
many hotel company options with various offerings for prospective employees
Opportunities
develop new and enhance existing employee welfare programs
events hosted for awareness about challenges faced by LGBTQ and minority groups
form partnerships with competitor hotels or local agencies for organizing networking events and friendly competition in sports and recreation to build a like-minded community of hotel business professionals
recognize employees for their hard work and loyalty to the company
design regular and periodic events awarding excellence in the workplace
reward consistent (annually) compensation increases and bonus payouts to employees with positive attitude about their work and their company
identify new ways to design workplace framework
construct new company policies and procedures which consider employee feedback and concerns
work with hotel management and executives to create a more people-centric environment where not only guests but employees feel valued as well; employees should feel they have an actual stake in the company where their needs and preferences are respected
Purpose
motivate employees
design competitive compensation packages for hotel employees of each department
host awards ceremonies for employees of the month
design employee social events, welfare programs, recognition events, company-wide meetings
company-wide and departmental Christmas parties
events promoting equality rights of minority groups
hiring/recruitment
conducting interviews
training new hirees
posting job vacancies online
Importance
promotes equality, fairness and human rights in the workplace
all employees regardless of background or minority group association feels welcomed, respected and valued
ensures non-discriminatory hiring practices at the hotel
addresses employee complaints and feedback
ensures the hotel is always improving on existing infrastructure and norms in daily operations
ensures constant regulation and maintenance of appropriate behaviour of all employees regardless of position at the hotel
strives to seek new ways for creating a positive environment for employees and guests
keeps everyone motivated about coming to work at the hotel
fosters a workplace where employees feel happier and more fulfilled which translates into a positive experience for guests and visitors at the hotel
helps to retain hard working and talented employees