Unit 9 QUALITY
IN THE HUMAN
RESOURCES DEPARTMENT

1.

TOTAL QUALITY
MANAGEMENT

It consists of applying the concept of
"Total Quality" to the company's
management systems.

FUNDAMENTAL CONCEPTS

Continual improvement

Rquired RESULTS

Plan and develop
APPROACHES

DELOY
Approaches

ASSESS AND REFINA
Approaches and Deployment

THE HUMAN RESOURCES DEPARTMENT
AS AN INTERNAL CUSTOMER-SUPPLIER

Actividades que el departamento de recursos humanos lleva a cabo en relación con otros departamentos (sus clientes internos y proveedores):

Supplier of the administration department

Supplier of the financial department

Supplier of other departments

Customer of other departments

2.

PERSONAL DATA PROTECTION AND CONFIDENTIALITY REGULATIONS.

They are based on the premise
that all users' personal data must be
protected by European legislators.

In Spain, the Spanish Agency for data protection (AEP) is the authority that enforces data protection legislation. Spanish law provides very substantial fines for violating the Protection Act for Personal data (LOPD).

3.

PREVENTION OF OCCUPATIONAL RISKS: HEALTH, DAMAGE AND RISK

Workers should be protected from occupational risks they could be exposed to.

4.

PREVENTION OF OCCUPATIONAL RISKS: HEALTH, DAMAGE AND RISK

Risk analysis

 Identification of hazards present in the workplace and work environment;
 Identification of hazards discovered in previous risk management;
 Identification of potential consequences of the recognized hazards – risks, i.e. the potential causes of injury to workers, a work accident, an occupational disease or a work related disease.

 Direct observation – walkthrough;
 Interviews with workers and managers;
 Checklists;

 Deviation analysis;

 Energy analysis;

 Job safety analysis;

 Previous risk assessment data;

 Employee (satisfaction) surveys.

Risk assessment

Risk assessment is the process of evaluation of the risks arising from a hazard, taking into account the adequacy of any existing controls and deciding whether or not the risks is acceptable[1].

Risk evaluation

Risk evaluation involves the determination of a quantitative or qualitative value for the risk.

Ergonomic Injuries

Office workers spend many hours a day seated at a desk, working on a computer, resulting in ergonomic strains and other injuries related to posture and repetitive movement.

. Employees should be told how to set up and operate adjustable equipment for the best workstation fit

Eye Strain

To reduce eyestrain and fatigue, OSHA recommends taking a 10-minute break for every hour you spend looking at a computer screen,

Slips, Trips and Falls

Universal slip, trip and fall culprits include unattended spills, wet floors, exposed cords, unstable work surfaces, uneven floors, loose rugs and cluttered areas.

Fire Safety

Summary paragraph

Final statement