B/OSS Strategic Options

Fully Unified
"Best of Suite"

Horizontally Diversified
"Layered Architecture"

Vertically Diversified
"Parallel Stack"

Matrix Diversified
"Best of Breed"

Description

Modify our BSS stackvconsisting of best-in-breed components for (some or all of) the following:
CRM, Billing, Rating, Ordering, Product Catalog

Implications

People

Technology

Component choices

CRM

Billing

Rating

Ordering

Enterprise Product Catalog

Other BSS components for which matrix diversity can be considered, but doing so can't be considered as "best of breed" architecture

Provisioning

Bill Document Design

Mediation (already non Amdocs)

User Interfaces (self-care, Retail, call center, IVR)

Data Analytics

Service integration layer

Roaming Partner Manager

Significant Development cost

To implement interoperability changes in the Amdocs components that will be part of the new architecture

To achieve parity with productize stack

Reoccur costs with any Upgrade

Reduced operational stability

Incremental cost, time and complexity in building new business capabilities

Manage multiple vendors

Accountability challenges

Complicates technical requirements

Complicates testing

Examples

Sprint

Tellus

Bell Canada

Most Amdocs customers - other than those that implemented a full stack

Can't think of even a single carrier that transformed from best of suite to best of breed

Process

Many business processes will be impacted

Change process to comply with new products

Custom new product/s to comply with current business processes

Strategy

Recommendations

Cost and complexity surpasses the potential strategic benefts

Enable New Business Capabilities

Strategic Leverage

Lower Cost

Faster Speed-to-Market

Enable agility

Next-gen digital business architectures

etc

etc

Minimize Business Disruptions

UCSS-Operated

Vendor-operated

Combination