Lecture 3: KNOWLEDGE MANAGEMENT (KM) MODELS

From an organisation's knowledge vision perspective

Sense making

3 phase

Ecological change

Enactment

Selection and retention

Knowledge creating

transformation of personal knowledge

new knowledge and competencies

feeds the decision-making
process

Decision making

identify and evaluate alternative

Strengths

Holistic treatment of key KM Cycle processes

Represents organizational actions

Particularly well suited to simulations and
hypothesis or scenario-testing applications.

Principle

“in order for knowledge to be useful and
valuable, it must be organized”

Knowledge organization

Completeness

Connectedness

Congruency

Perspective and Purpose

Internalization

Level 1

Novice

Level 2

Beginner

Level 3

Competent

Level 4

Expert

Level 5

Master

Strengths

Most pragmatic/practical model

easily be integrated

adopt a more detailed or refined approach to managing knowledge

Drawback

lack of research and/or practical experience

Key point

easily data can be structured and
converted into information

shared context

3Ds

Codified - Uncodified

Abstract - Concrete

Diffused - Undiffused

Dynamic flow

1. Scanning

2. Codification

3. Abstraction

4. Diffusion

5. Absorption

6. Impacting

Strength

Links the content, information and KM in an
effective way

Maps the organisational knowledge assets to social
learning cycle

Drawbacks

Less known

Key Factor

Mind set of the individual

communication in the organization

organizational structure

relationship between the members

management of human resources

Spiral Model

Socialization (tacit-to-tacit)

Drawbacks

Knowledge remains tacit

Rarely captured

Time consuming

Externalization (tacit-to-explicit)

Advantages

Tangible and permanent

Easily shared and leveraged

Internalization (explicit-to-tacit)

Strongly linked to “learning by doing”

Combination (explicit-to-explicit)

Concepts

Sorted and systematized

Strengths

Tacit and explicit knowledge interact

reflect practices to ensure all forms of conversion are being adequately supported and developed.

Subtopic

Limitations

Does NOT address larger issues of how decision making takes place

Key processes

Understanding

Creating new ideas

Solving problems

Making decisions

Taking actions to achieve desired results

4 major ways of describing

Creativity

Problem solving

Decision making

Implementation