THE MANAGEMENT AND ISSUES OF CULTURAL DIVERSITY IN TOURISM AND HOSPITALITY INDUSTRY
1.0 DEMONSTRATE MASTERY OF KNOWLEDGE AND UNDERSTANDING OF CULTURAL DIVERSITY ISSUES
CROSS-CULTURAL ISSUES IN GLOBAL COMMUNICATION
Cross-cultural communication in an organization deals with understanding different business customs,belief and communication strategies
Understanding cross-cultural communication is important for any company that has a diverse workforce or plans on conducting global business
This type of communication involves an understanding of how people from different cultures speak, communicate, and perceive the world around them
EXPLAIN CULTURAL
DIFFERENCES AND STYLE
OF COMMUNICATION
AND
Verbal Communication
Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures (non-verbal communication)
An example of verbal communication is saying "No" when someone asks you to do something you don't want to do
Non-Verbal Communication
Non-verbal communication describes the way people send and receive information to each other beyond words.
For example, to accent the meaning of verbal messages.
EXPLAIN CULTURAL DIFFERENCES
AND STYLE OF COMMUNICATION
It help employees to learn from each other, to understand each other differences
To increase customer from foreign tourist due to the uniqueness of various nations.
3.0 EXPLAIN OTHER ISSUES IN CULTURAL DIVERSITY ON:
GENDER
Example for gender issues.Nowdays, there are more male workers than women because of the strength of men over women
CULTURAL
Example for culture. In one village there are many different cultures.Among the Malay,Chinese and Indian.Many residents sit in groups of their own and do not associate with each other
RELIGION
Examples for the issues of cultural diversity religion.When working under the company of other faiths such as the Malays to work under the Chinese company.Then he provided food that was not lawful and provided no facilities for muslims.
AGE
An example of the issues of cultural diversity age.In one company there are open interviews and all of them come from all ages.Majority all young and aged people with experience are not employed.This means that the company selects young people to work with them.
PHYSICAL OR MENTAL DISABILITIES AND LIMITATIONS
Example for physical. It happens to be a company that does not hire disabled workers, this cause many people with disabilities to find work to support their lives.
2.0 IDENTIFY INTERCULTURAL COMPETENCIES
WHAT IS INTERCULTURAL COMPETENCE AND WHY IS IT IMPORTANT
Intercultural competence is the ability to function effectively, and to communicate and work with people from different cultural background
WHAT IS THE MEANING OF INTERCULTURAL COMPETENCE
Intercultural competence is a range of cognitive, affective,and behavioural skills that lead to effective and appropriate communication with people of other culture
WHAT IS AN EXAMPLE OF CULTURAL COMPETENCE
For example, educator who respect diversity and culturally competent,have an understanding of , and honour,the histories,cultures,language,tradition,child rearing practices.Value children's different capacities and abilities.Respect differences in families' home lives
WHAT ARE THE 7 BARRIERS TO COMMUNICATION ?
1) Physical Barriers
2)Perceptual Barriers
3)Emotional Barriers
4)Cultural Barriers
5)Language Barriers
6)Gender Barriers
7)Interpersonal Barries