Total Quality Management
Introduced
By William Deming
During WW II
Emigrated to Japan
First adopter: US Navy
Original 4-Step Model
Visible, repeatable, measurable processes
Ensuring that processes work properly
Examining the real-life characteristics of a product
Aesthetic quality (quality assurance)
TQM Successors
Lean Manufacturing
Main points:
Eliminate waste
Pull processing
Continuous improvement
Flexibility
Sig Sigma
Main points:
Experts
3.4 defects per million parts
Black belts