CALL CENTER

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The Five Research Methods

par Diana saleh

Файлы и файловая система

par Гульнара Мусина

INTEL - Optimizing Lean Manufacturing by the use of Technology

par Amine Benajiba

Business Functions 18- Business Functions

par Jasmine Foruzani

CALL CENTER

Other Main Projects

Indirect Projects

IVR

Direct Projects

Smartplug Outbound Campaign

Call Center Efficiency (Cost Analysis)

Scorecards

Operations

Partial KPIs

Turn Around Time

Churn Ratio

Chargebacks

refund payments

Credits Given/Number of Active Customers

Main KPIs

Survey Results

# of Abusers

# of Abondoned Calls

CC Conversion Rate

Projects