Reservations workflow

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Reality of Hotel Industry

par Mark Kor

uno

par zein kallas

WALLS

par # Sharren Angelina Handaka

MAIN

par Annachiara Gargiulo

24h

cancellation

3 types

host

superhost

guest

relocate

refund

double booking

request or refund

mandatory details en HoH stays BE

manual vs. auto

1h

request> calendar blocked 24h

airbnb

Reservations workflow

Reservation request

Receive email requesting availability> check, reserahc, calendar, etc

special discount

princing comms

pre/approve

first contact> tell me more canned response

vetting

decline

accept

payment

confirmation

insert in BE > bookingsync

pre/checkin message

Instant booking

receive booking confirmation *resp. accepted auto

booking enquiry

reservation request