CHAPTER 5 controlling
The important of controlling
1. to create better quality - Assist the management process
- It assist the management process of planning, organizing leading and motivating
2. To cope with change - Deal with change or uncertainty
- It deal witch change or uncertainty. plan and goals set by organization deal with the future, which is always uncertain and is constantly changing.
3. To create faster cycles - Deal with complexity
- it deal with complexity. as organization grow in size and diversity, that become more complex. big organization will have more work.
- therefore, controls enhance physical security and help minimize workplace disruption
Subtopic
4.Deal with human limitation
- it also deals with limitation. Organization comprise organization members. These people something make mistakes, for example, they make wrong forecasts, make errrors im judgment or filling wrong orders. Controlling will help identify this mistake.
5. To facilitate delegation and teamwork - Help delegation and decentralization to run smoothly
- it ensure delegation and decentralization are smoothly. When managers delegate authority to employees, these employees need to be monitored so that they will not make mistakes oe event misuse the power.
An effective control system
1. Accurate ( information )
- information needed for controlling must be accurate.
inaccurate information will cause the organization to make the wrong decision or take the wrong action
2. - Information must be collected and evaluated quickly to enable managers to solve problems on time.
3. Objectively and Comprehensive.
- Standard set must be understandable and measurable
4. Flexible
- It leaves room for individual judgment and is modified to new circumstances as they arise
5. Consistent with the organization structure.
- Consistent must be exercise at all levels of management
GOAL AND OBJECTIVE
Organizational Divisional Departmental Individual
Step 3.
Taking Managerial Action
Step 2.
Comparing Actual Performance Against Standard
Step 1.
measuring Actual Perfoemance
Subtopic
WHAT IS CONTROLLING ? A process of monitoring perfomance and taking action to ensure desired result. it seems to it that the right things happen, the right ways, and at the right them
Purpose Of Controlling
- Adopting to environment change
- Limiting the accumulation of error
- Minimize cost
- Cope with organization complicity
Measuring: How and What We Measure
- Sources of information ( How )
1. Personal observation
2. Statistical report
3. Oral report
4. Written report
Control Criteria ( What )
1. Employees
2. Satisfaction
3. Turnover
4. Absenteeism
TYPES OF CONTROLS
1. Incoming or screening control
2. IN- PROCESS CONTROL
3.FINAL- STAGE CONTROL
THE FREQUENCY OF CONTROL
CONSTANT CONTROL
Self- Control
Standing Plan
Clan Control
2. PERIODIC CONTROL
-Are used on a regular, fixed basic, such
as hourly, daily, weekly, monthly, quarterly
or annually
OCCASIONAL CONTROL
- Are used on an as-needed basis.
They included observation, the exception principle
( placing control in the hands of staff unless problem occur ),
special report, and project controls