Final Exam Review

Chapters 1,2,3,4

https://www.mindomo.com/mindmap/281752b9a872416c93af42b1e3c1c851

Chapters 5,6,7,8

https://www.mindomo.com/mindmap/f0e71a80d9394b3f8c2e49ac0a01f2c5

2 types of relationships

Relationship of Choice

eg. spouse/partner

Relationship of Circumstance

eg. work relationships

Benefits

improve atmosphere at workplace

increase referent power

Job security

It's contagious

Enhances your chances of promotion

More revenue/profit for the company

Why do work relationships break down?

Interference of work/personal life

trust

Different expectations towards colleagues and friends

personality

promoting one person to position where one has authority over other.

Communication directions

Down

ie. Followers/Subordiates

Tip: Manage down, don't talk down

Horizontal

ie. colleagues

Tip: careful with gossip

Out

ie. media/potential employees/suppliers/customers

Tip: focus on customer needs/use empathy/listening skills/beware of non-verbals

Up

boss/leader/supervisor/manager

Tip: Mange up

Dark side of communication

Harassment

Verbal

Physical

Sexual

Quid pro quo

Bullying

Workplace bullying

Gossip

Negative consequences of Gossip

Erosion of Trust

wasted time and energy

Creates a toxic environment

Increases anxiety in the workplace

Makes people take side (divisive)

hurt their feelings and reputation

You lose credibility

Erosion of morale/unmotivated work environment

Good people leave

Backstabbing

Reasons

Wanting to advance their own career

Character flaw

insecurity

Power struggle

Envy

Revenge

Tips for building friendships in the workplace

Be other oriented ie. take genuine interest to others

Be generous with encouragement

Be easy to get along

Main Concepts

Leadership more highly valued than followership typically

Learn how to be good leader AND a good follower

Accepting the influence of a person to accomplish common goal

Following the leader

Need to move "in-and-out" between leadership and followership

Effective Followers

Independent

Critical Thinkers

Don't blindly follow

Intelligent

Active engagement

Competent

Committed

Courageous

Types of Followers

Sheep

Characteristics

Highly dependent

lacks initiative

Passive

not-engaged

Don't explore any new opportunities

Don't self-correct/adjust to the situtation

Aliens

Characteristics

Passive

Independent

Critical thinkers

Intelligent

May act contrary to leaders instructions

Do things their own way ("get with the program")

Explore new opportunites

Yes-people

Characteristics

Lack Initiative

Dependent

No original thought

Unable to criticize the leader

Active

Not critical thinkers

Unhelpful in making decisions

Survivors

Characteristics

Right in the middle (do just enough to keep boss off back)

Focused on self-interest

No super active or passive

Not committed (committed to self)

Avoid risks

Not going to look for new opportunites

Stars

Characteristics

Active in company

independent but are able to co-ordinate well with others

Tells concerns and gives criticism

Work with the leader and follows instructions

Tips to become a better follower

Stop being a consumer and start being a producer

Listen and affirm

Sit still already

giving generous and honest feedback

Find the method

Be specific

Focus on the future

Make it a conversation

Make it a dance

2 types of partners

Gracious

Ungracious

Don't step on your partners toes (don't try to lead at same time)

follow the leaders path

Pay attention to leader

When things go wrong, just keep going

How to deal with bad leaders

Make them look good

Be respectful

Keep your ego in check

Don't point out what they don't know

Help them learn

Lead goals not the people