HR Final Exam

Key terms

Unions

Process for starting a Union

Convince Workers

Sign membership & pay

Apply to govt.

Types

Craft Union

Union local

Labour Congress

Industrial unions

Characteristics

around 30%

Alberta & Ontario lowest union rate

decline in union membership

increase productivity

Labour relations

Strategic

Goals

Management

Union

Society

Legal considerations

collective bargaining (negotiating)

Prepare

Establish Objective

Review old agreements

Gather Data

Predict demands of union

Forecast Cost

Negotiate Terms

Pay/benefits

Working conditions

Rights

Hours of work

Agree

Disagreement

Mediation

Conciliation

Arbitration

Failure

Strike

Lock-out

Administering

Carry out the terms

resolve conflict

handling grievances

Process Grievance

Discuss with manager/supervisor

Written document

Union discuss with management - management come up with decision/response

Decision by union - what they want to do

Idea

Structure

Culture

People

Technology

Elements

Org Goals

Retain Employees

Managing Turnover

Voluntary

Involuntary

Information sys

Org structure

Rewards sys

Task Design

People

Performance

HR Audit

4 levels

Activity

Efficiency

Effectiveness

Impact

Discipline

Principles of justice

Outcome Fairness

Procedural fairness

Interactional justice

5 step process

verbal

written

2nd written

Suspension

Termination

Employee Experiences (directly linked)

Factors (increase employee experience)

Relations

Empowerment

Teamwork

Knowledge sharing

Ethics

Meaningful Work

CSR

Job Satisfaction & Engagement

Assess

Surveys

Employee

Customers/Clients

Interviews

Exit

Stay

Purpose

Development

Performance Improvement Plan

Evaluate Gaps

Determine Goals (improve)

Dates

Follow-up

Strategic

Administrative

Steps

1. Org goals

2. Employee goals/behaviour

3. provide support

4. Evaluation

5. provide conseqence/reward

2 methods

comparison

Forced distribution

paired comparison

simple ranking

Rating individuals

Attributes

Graphic Rating Scale

Behavior

BARS

BOS

Critical Incident Report

Results

MBO

Executives

Balanced Scorecard

Sources

Peers

Customers

Self

Supervisor/manager

Past evaluation

Rating Errors

Unconscious bias

Horn/Halo Effect

Strictness/leniency effect

Recency effect

How to reduce?

Training

Rater Error

Rater Accuracy

Ratee

Unconscious Bias

Calibration Meeting

Data Analytics

Compensation

Direct

Considerations

Legal

Labour standard ie. minimum wage

Employment labour laws ie. CPP/EI

Human rights

Pay equity

Pay Transparency

Market

product

labour

Org. Goals

competitive

Quality workforce

Equity/fairness

control cost

Legal compliance

decisions about pay

Job Structure

Skill

Working Conditions

Level of responsibility

Effort/job difficulty

Pay Level

Competition

Pay Fairness

Pay Structure

Pay Rates

Pay Grade

Pay Range

Hourly Wage

Indirect

medical benefits

Incentive Pay

Individual

Commission

Bonus

piecework

merit pay

Group

Gain Sharing

Team Bonus

Organization

Profit Sharing

Stock ownership

Benefits

Legally Required

Labour

Holiday pay

Vacation Time

Leave (unpaid)

CPP/EI

Worker's comp

Optional

Health plan

medical

dental

wellness plans

family plan

daycare

retirement plan

pain education

labour

ext vacation

leave paid