Operations
Management
Group
ROC
Ticket Creation/Handling
Database Infrastructure
Process Definition
Company Adoption
Links to Other Systems
Issue Resolution/Escalation
Alerts
Customer Alerts/Escalations
Internal Alerts/Process Flow
ROC Workflow Alerts
Preventive Maint. Schedules
Remote Control
360 Camera Operation
Mission Cancel/Abort
Docking Assistance
Stuck Robot Process
Remote Monitoring
Dashboards
Management
Customer
Reporting
Real Time Execution
Fleet Analytics (HW/SW)
Vendor Management
Process/Workflow
Organization Workflow Mgmt
Workflow Scheduling
Workflow Exception Reporting
24x7x365 Operation
Training
Deployment
Site Survey
Site Survey Checklist (incl. floor type, etc.)
Aisle Suitability Checklist
Methodology, Training, Logistics
Content, Dock Location, wifi/4G speeds
Construction Schedule
Store Mapping
Store Data Collection
Resource/Cart Logistics
Backend Map Creation/Updates
Robot/Dock Delivery
Store Communication/Scheduling
Contractor Mgmt (Dock Install)
Vendor Mgmt (robot delivery)
Factory Shipping/Logistics
Store Bring-up
Dock Install/Robot Receipt
Robot Assembly
Robot Testing
Aisle/Shelf Tuning
Store Certification
HITL Activation
Operational Processes
Store Mktg/Communication Plan
Issue Communication/Escalation
Mission Creation/Modification
Robot SW Freeze
Socialization (Store Managers)
Information
Systems
Data Analytics
Monitoring/Uptime
Operational Info
Software
Cloud
On-Premises
Systems Integration
Hardware
Software
IT
Infrastructure
Architecture Mgmt
Enterprise Systems
Endpoint Mgmt
Policies
Vendor Mgmt
Fleet
Operations
Asset Management
Factory Genealogy/Serialization
Robot/Spares Tracking
Financial Tracking, Inventory Relief,
Depreciation
Configuration Control
Diagnostics & Repair
Remote Diagnostics
Regional Support Centers
Technician Training/Availability
Spare Parts Definition/Availability
Repair Instructions/Workflows
Vendor Mgmt
Upgrades & Retrofits
Fleet Software Upgrade Process
Fleet Hardware Upgrade Process
Fleet Firmware Upgrade Process
Preventative
Maintenance
Documentation
MTBF, MTTR, Reliability Testing
Scheduling/Logistics
Best Practices
NOC
Mission Data
Scheduling
Mission Frequency
Data Delivery
Metrics
Robot Connectivity
Wifi/4G Connectivity
Vendor Mgmt
Volume/Traffic Control
Annotations
Auditing/QA
Training/Learning
T1 - T4 Elimination Plans
Capacity/Vendor Mgmt
Ticket Creation/Handling
Process Definition
Links to Other Systems
Issue Resolution/Escalation
Alerts
Customer Alerts/Escalations
Internal Alerts/Process Flow
NOC Workflow Alerts
Monitoring
Dashboards
Management
Customer
Reporting
Real Time Execution
Fleet Analytics (HW/SW)
Vendor Management
Process/Workflow
Organization Workflow Mgmt
Workflow Scheduling
Workflow Exception Reporting
24x7x365 Operation
Training