Sajid Sub Shop

Ensure he hires respectful and responsible people through screening tests/interviews

Provide training on how to manage customers under pressure and to avoid confrontations

Have an informed/critical discussion with the employee after to either reprimand or explain

Set employee policies and expectations regarding phone use during work hours

Employees should store their phone away and only have access during emergencies and after work

Have a supervisor who can keep employees on track and monitor the situation.

Provide some form of entertainment for the customers who are waiting: have a television in the waiting room, have free WiFi, and have books/magazines available

Ensure orders are made with priority, complete the longest orders first and have enough time to complete the smaller orders

Have employees over estimate the amount of time it takes to complete an order so they are able to finish the orders in time/before the customers expect

Provide regular practices and training on how to maintain and clean the sub shop

Provide proper training before hiring the employees.

Provide cleaning supplies and equipment to employees

Have a supervisor inspect the hygiene of the sub shop.

Provide training on how to answer the phones and keep orders organized

As the owner, he should stay calm and address the customer in the place of the employee to resolve the issue

Have a designated employee who only focuses on taking orders and managing the phone calls