Sajid's Sub Shop- Muhammad Sajid, Shop Owner
Problem #1: Messy dining area
Tell one of the employees to clean the dining area as quick as possible.
Provide proper cleaning equipment, and prompt them to regularly check if cleaning is needed routinely.
Problem #3: Student employees on their phone
Enforce proper and strict rules on having cellphones
out during work.
Have all the employees store their phones away, and only access them during emergencies or their break time.
Problem #2: Student employee arguing with a customer
Stay calm and take place of the student, and
try to resolve the conflict with less tension.
Find the cause of the argument and discussing
it with the employee to avoid further conflicts.
Problem#4: Putting too much trust in
the student employees?
He might be putting too much trust, but it is partly their fault for being irresponsible during work.
Have meetings with employees to enforce strict policies about
work, and making sure everyone follows those rules.
Make sure to know what kind of person he is hiring, and only hire people that show enthusiasm and responsibility.