Zoho- CRM

Solutions are the resources within the organization that enables solving repetitive problems encountered by customers.

Cases are feedback received from the customers on various issues pertaining to the use of your products or services.

Activities are a list or register of tasks, events, and calls associated to the CRM records pertaining to different modules

Dashboards are the place where the employees demonstrate their works at.

Reports are the information that the employees give to their top managements about their works.

Lead are the individuals or representatives of organizations who show interest in your products or services.

Account are companies or department within in a company, with which you make business dealings.

Contact are the people in a company with whom you communicate and interact in pursuit of a business opportunity.

Potentials are the business deals with organizations or people that generate revenue for your organization.

Campaigns are marketing process which is planned, executed, distributed and analyzed.