7 Levels of Delegation

Még több ilyen

OSS for office administration

Szerző: Boonlert Aroonpiboon

Operating System - OS

Szerző: Jesus Anelio Reyes Azuero

Tim Hortons

Szerző: Gabriel Ho-Garcia

Discipline of Teams

Szerző: Marc Rosenberg

7 Levels of Delegation

Delegation Boards

Sample Delegation Board

example 2

image

Optionally place the name of the decision maker in the cell

resources

Delegation

Continuum between anarchy and dictatorship

Delegation Poker slides

lots of links from management 3.0

Managing for Happiness

Select quotes slides

Management 3.0

Meaning and Purpose

"Workout" slides

Empower Teams slides

Intro

Jurgen Appelo tells a story

While he was a manager, he had 2 teams, and one team wanted to move a developer

workers can often make better decisions than managers if there is trust in the system

questions

Can the team change X on their own?

Am I allowed to do X?

Better not try.

I wish they asked me first before doing X.

Now we have to redo a bunch of stuff.

Whom do I ask if I want to do X?

details

How this benefits us

Reasonable and fair

Foster collaboration

Increase level of responsibility & autonomy on the team

Increase safety & clarity

Invisible electric fences

bad for team's confidence

delegation poker

optional rule

discard highest minority

workshop board

5 columns

actions

transitions (e.g. 4 --> 5)

agreed

final agreed upon number

decision maker

decision maker/manager's vote (e.g. 5)

team

team votes (e.g. {5, 5, 5, 6} for one decision)

decision

list

each member privately selects the level for a decision

symmetrical

bi-directional

illustration

Delegation of Decisions

first 3 - role, last 3 - team

example key decision areas (not individual tasks)

celebrations/parties

stop or start work

lunch time

meetings

tool selection

team membership

seating arrangements at the office

invite SMEs/speakers to do presentations

vacations

onboarding decisions

levels

Illustrations

English

French

Delegate

team decides, role has no influence

Inquire

team informs role after the fact

Advise

team decides, role tries to influence

Agree

decide as a team

use the Decider Protocol

Consult

role asks team before deciding

Sell

role decides, asks for buy-in

Tell

role makes decision