a Miran Sarkawt 12 éve
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Iraq-Slimani-industrial area is the company that I visited for the interview.
They also have their company in (Baghdad, Karbala, Tkret, Anbar)
This company works in car area selling, shipping, export and importing. This company was the first company who sold cars to the people with finical help In Kurdistan. People had to pay 40% or 70% at begging then the other amount that left they had to pay it monthly. They do car shipping too. They are trying to sell cars as cheap as they can plus they are helping those people who buy from them by guiding them what to do for payment, tablet, what car is the best for them and they also have some people there who you pay them with little amount of money then they will do the all the registration paper for your car in government office. They make things easier for example when they buy cars they will help them with registration paper and sometimes if they buy for more than five cars they will give them a free tablet number. There are also some discounts for those who buy cars always there.
use tht the main thing thet use for conecting with out sides with their dealiers and ordering things.
they use intranet but they dont have extranet he said they are planing to have it in their new building.
they use desktops, laptops, clients, servers, printer, scaner and money checker they also use it for counting money.?
what are the major software programs that his company uses?
they are all using microsoft. most of the time they use microsoft office and excel becuse the said everything is document for us numbers and names.
DSS the use microsoft excel for showing data for moonths and to see it in graph.
http://www.aayan.com/ this is the head of the company but ther is nothing about Sahala. he said the will make one when the finish their place.
no even in ther officail website because it is so deffcuilt and people keep changing their minds sometimes the dont see the car in the picture as in the reality.
Administration
there is two person who do the officail papers for the car and do the agreement for the selling. and theirs some othe guys who will make the car ready for them and their is also some people their if you pay them money they will go for you to goverment office to do for you any other require paper that your car needs.
Returns and Exchanges
when the person singe the paper and he buy it he only has 24 hours to find the car's problem after that they will not accept it back even if the car stoped working.
Order Processing
When the company order somthing first they send they email. anything which are mentioned in the email should be in the order otherwise they can send it back and if the did send something wrong or they mistaked it their problem. same with the poeple they will not take the car back if anything happned to the car after 24 hours, but they might take the car back if the person changed his or her mind but they will buy it back from the coustmer chaper than what they sold him or her to.
Storage / Warehousing
Receive the product and provide inbound quality check.
there is a company now in Iran who they have agreement with them which this company will do the shipment for them. it has to be on real-time otherwise they will lose some money both.
he siad it is not good to bring car from Basra beacuse it is faster and there is no good document for the car, but when we bring it from Iran it takes time and it helps us to finish the documents for the cars and there is also no problem when we entre these car from Iran beause they will have an officail papers.
what is ERP?
Short for enterprise resource planning, ERP is an organization’s management system which uses a software application to include all parts of the data business, it will gather all the useful information about the company and other data because all of these information separated will not help the company but they are gathered to gather it will help to improve and find the weak point and the strong point about the company. and automate and facilitate the flow of data between critical back-office functions, which it include financing, accounting, sales, marketing, planning, manufacturing, and so on and on.
Does the company use ERP?
yes they do.
If not, do they plan to do so?
But becuse they are not in their bulding they have some problem. there own bulding is undrer instruction.
If they do, what software are they using?
Oracle Database
customized or 'off-the-shelf'?
they are still working on it they want it to access everything in Kuwait too. when their own bulding finished they will do it for sure.
How long did it take to implement the project?
Is it working?
Yes it is working and it is fast.
future exspansion plans?
yes they are planig for internal and external when they go back to the old bulding.
example they bring car in Kuwait or they have other dealers who bring cars from Korea, Thailand and America. All they have to do is to order what they want. They are bringing cars from Syria but now because of what are going on in Syria now they are bringing cars from Iran. He told me that people who pay taxes and who do the registrations document for the car the most important people in their company. They are important because that is the biggest process of their company and they are paying more than half of their money for this process. When the cars arrive they will put them in their garage or they show it to people in their company. They sell it to single person or they give it to other car companies who they sale cars too.
What is CRM?
CRM, or Customer Relationship Management, it is for wide companies which it helps to reduce costs and increase profitability and this is by doing what customers want and help them out. CRM should bring information about everyone with in the organizations, holistic view of each customer in real time. This will help the customer to talk to employs face to face, customer support.
what software are they using for their CRM?
Phone most of the time, they have some guys to in show area which the will help the costumers if they have any questions and the Arean with the payment.
What is the goal of CRM?
to help they costumer to buy the best car even if he dont have enough money. tell them what ca is the best for them. talk about the cars futures
How long did it take to get CRM in place?
Which division runs the CRM project?
E-CRM?
This company has a lot off link in other countries for example they bring car in Kuwait or they have other dealers who bring cars from Korea, Thailand and America. All they have to do is to order what they want. They are bringing cars from Syria but now because of what are going on in Syria now they are bringing cars from Iran. He told me that people who pay taxes and who do the registrations document for the car the most important people in their company. They are important because that is the biggest process of their company and they are paying more than half of their money for this process. When the cars arrive they will put them in their garage or they show it to people in their company. They sell it to single person or they give it to other car companies who they sale cars too.
Bring Car's Part
Exporting Cars
Importing cars
Car shipping
The head of the comapny is Aayan Company
Sahala company is a part of Ayan company
Aayan company headquarter is in Kuwait they have parts almost every were in the midle east.
Sahala CEO is muhammed Abdul Alwahab
Aayan CEO is Yaser Kamel Hamed
Senior Managers
finance of Sahala and Senior Managers is Arean Shix gheb Ahmad
Vice President
Vice President of Sahala company is Halo Ghalb Abed
CEO
Sahala CEO is muhammed Abdul Alwahab
Aayan CEO is Yaser Kamel Hamed
These are some picture of the sahala company. These pictures are taken on Monday, June 04,2012 05:26:22 PM. In the picture you can find the office and the view of their company plus their way of showing their cars.
Here is some video that I took it on Monday, June 04,2012 05:26:22 PM. It shows the offices and their car show area.
My interview (Miran Sarkawt M. Saih) with Arean Shix Ghaeb Muhammed (finance of the Sahala company) MP3 File
Duration 28:18
Date Monday, June 04,2012 05:26:22 PM
What is the history of the company?
this company is a part from a very big company in Kuwait.
How long has it been around.
It has been around since 24,04-2008
What is the company's mission statement?
selling cars cheaper and helping people to choose the right choice and help them financially
What are the company's major goals?
What goods and services does the company provide?
.
