AES Ordering

External data sheet

Customer Facing

Is it lacking?

Should be high level

Possible new order form

Sales internal

Is this lacking or G2G?

Should have more product details

Behind scenes steps. How long does each step

Could get help from sales ops, Bill Evans

Possible new work flow

Meetings

What does Production coordinators need

Vendor management

What are you really needing

Anything they need/want changed

Who are the current vendors an why choose one over another

James Chrysler/Brian Carlson

9/26 - Email sent to Brian Carlson and Jim Chrysler about possible meeting with them. Brian currently in Singapore9/26 - Jim to set up meeting

How do we get the feasibility or order done (currently)

Customer Care Wiki

How exactly are the customers doing the ordering

Slaesforce

Get support email that the customer wants

What does the Salesforce input look like

Case management tool only. Single piece of communication tool only. Sales force is the communication between DG reseller and RT is internal communication only.

Orion Rooney Meeting notes

AOS - Advanced Ortho Eleveation maybe what is what people are thinking this is

Very rarely ordered - Mainly because they don't need that exact product. Instead they just want a Level 2

Customer to Reseller to ISR to SAP via RT ticket into productionOnce it goes through them and back, ISR's go to the reseller

Min items that are needed by ISR is on Wiki

00114876

Sales Op team

Laura Morris

Sales Engineers

Jonny NGO

APAC

Chris Orendorff

Americas

Juan Mieza

EMEAR

Document everything currently happening

Talk to Vessel to see what avenue he wants to go for

Customer experience

efficiency