Campus - Interaction Design

All students studying
at a UWE campus

Motivation

People need to be motivated towards finding their destination, the interface should encourage them towards reaching their intended goal.

Physical Characteristics

Physical abilities

Main Focus on people with various
disabilities

Deaf

Blind/Visual Impairment

Mobility

May have physical limitations

Colour blindness

Athritis

Particularly helpful for new students,
unfamilar with campus surroundings
and faciliities

Focused upon disabled users, but can be used by able users

Ages - typically 18-23

General assumption, good with technology
and experience with mobile applications

Multiple languages and
different cultures/backgrounds

May spend different amount of time
on campus for different reasons

Live on campus or our outside

Part-time/full-time study

Study from home

Cognitive characteristics

Attention

Little amounts of attention will be required to use the application, however the user will need to be focused to ensure they get to the correct destination

Memory

Memory will be served through geolocation of the users whereabouts, as well as an area for the users last entered locations.

Learning abilities

Interface will allow easy to understand interactions. The more the application is used then the user will know their way around campus.

Perception

Personality Characteristics

Experience & Expectations

The user doesn't necessarily need much experience with mobile applications. The interface and interactions should come naturally

Users should expect to know their current location within the university campus within the app, as well as how to search for their destination.

The use of the application will be expected to begin as a frequently used application, but as the user gets used to the surroundings, the application will become infrequent

User Goals

An app that is user friendly and caters to their needs

Get information about certain areas of interest.

Get directions to certain areas of interest

Aim to make tasks easy to remember

Directions based on requirements/conditions. E.g route shown different for mobilitiy disability to someone without

Users will most likely be regular users to begin with, and become less regular as they become more familar with campus and different areas the app helps with

Length of time of activity dependant on user location within campus

Tasks

Helping the application to flow fluently through user interactions

Tasks will be quick to complete, to avoid wasting time for the user to reach their destination

Continuous flow, making the experience fluent for the user

Data input

A user can input information through both speech and text

Error prevention

A way in which errors can be prevented is through checking the destination that has been selected is what they asked for

Messages will be displayed to highlight any user errors occured with easy workarounds to keep the focus.

Input confirmation questions, "you have searched library", "would you like to go to the library?"

Use of GUI, but not always neccessary for all users (thinking about different disabilities)

Output

Feedback

Sound

Vibrations

Text

Information about surrounding/facility

Dependant on area

Information about area

Latest News or Events

RSS feed integration

Videos

Imagery

Opening times

Menu/Prices

Attractions close by

How to get there

Directions

Duration

Route types

Input

Gestures

Speech

Text (keyboard input)

Web application instead of native app (Android, iOS, Windows etc.) Ensure is widely accessible

Use of MediaQueries

Screen size of mobiledevice may vary

Communication just between user and application, not with others.

Can show location of people of interest, such as student representatives or ambassadors

GPS Tracking

Does not need to always be running in the background

Real time updates - Show user location through GPS, plus location of other people of interest (student reps or ambassadors)

Availability of network connection should be good, through wifi (eduroam most areas on campus). May be issues with drop in signal and the amount of mobile data required

Social environment will change on different conditions

Area could be 'home' for some students,
just treated as work for others

Physical environments

Outside

Semesters - autumn, winter + spring

Wet

Dry

Stressful at certain points of the year

Noise

Quiet
(certain environments around campus, library or study areas)

Loud
(certain environments around campus, blocks/accomodations/bars).

The main use of the application will be focused on the outdoors

alternate routes the user can take to reach their desitnation

Inside

Loud environments such as social areas will impact the feedback of sound

Less space to manoeuvre, compact environment

Time

Mostly daytime hours, during term time

Icons show/hide dependant on time of day?
E.g bars/events at night, cafes during day, study information during the day

Certain features may need introduction/guidance when first using

Tooltips/helpful messages to explain features

Getting started tutorial/walkthrough

Organisational

The information that is displayed will be relevant towards the student in relation to the university environment

There will be a relationship towards displaying student ambassadors/presidents on the map interface through icons