How to
win friends
and
influence people
Handling people - Managing Interactions
don't
complain
people become addicted to complaining
complaining is a false sense of emplowerment
complaining only influences people who can be controlled by complaining
criticize
condemn
give
sincere
the quality of being free from pretense, deceit, or hypocrisy.
(no hidden agendas)
appreciation
put thought into "thank you"
honest
Making people
like you
remember to
use person's
name
often
listen well
encouraging people to speak first often
smile (optional)
become
genuinely
interested
in people
always
make people feel
important
talk about people's
interests
Tactically developing as a Leader
always
always give people a fine reputation to live to up to
use
encouragement
always praise slightest/every improvement
make people
make people happy to do as you ask
creating followers
make people faults seem easy to correct
avoid
giving direct orders
consistently
ask questions when delegating
begin
calling attention to people's mistakes indirectly
with
praise
honest appreciation
allow people to save face
talk about personal mistakes first
before criticizing other
Winning people over (to your way of thinking)
over
always
people
feel
ideas
suggestions
are
theirs
saying
yes!
immediately
yes!
by asking questions
allow
get
throw down challenge
appeal
to noble motives
begin
in friendly way
seeing from peoples point of view
admitting wrong
quickly
emphatically
dramatizing your ideas
avoid
arguments
winning argument creates a false sense of entitlement
talking negatively
when person absent
quietly degrades trust
saying "your wrong" to people
show
respect / sympathy
for people's
opinions
ideas
desires