within 10 days
within 10 days
within 3-5 days

Lead Questionnaire Form Submitted

Discovery Call Scheduled

Send Discovery Call Reminder E-mail
if applicable

Send "Why Launch Llama" infographic

Discovery Call

Interested

Send Proposal & Contract

1 - F/up (if needed)
3 days after proposal/contract sent

2 - F/up
5 days after 1 - F/up

3 - F/up
following Tuesday/Wednesday

"We are here if you need us" e-mail

Client signed Contract

Send invoice - 50%

Client pays

E-mail Welcome Packet
Questionnaire
Scheduler

Call

Phase 1 Team discussion (following client call)
Identify Design

Build Previews

E-mail client update

Client sends feedback

Phase 2 Creation
Finalize work

E-mail client update

Client sends feedback

Revise and finalize (if needed)

Send to client (if needed)

Didn't hire for website build

Send "Thank you" & invoice 50%

from hello@
1 month f/up
How's it going?
Still happy with our services?
Can we do anything for you at this time?

Did hire for web design

E-mail Welcome Packet
Questionnaire
Scheduler

Call

Phase 1
Explore & Strategize
Integrations & Programs

E-mail client update

Client sends feedback

Phase 2 Creation
Build platforms

Send client update

Complete build

Not Interested

Send "Thank you for your interest" Email

Project Manager
Web Designer (if needed)

Questionnaire for
Copywriting
Graphics
Branding/Logo

Scheduler for
Project Manager
Copywriter
Graphic Designer

Questionnaire for
Business Support

Scheduler for
Project Manager
Business Support

Questionnaire
Web Design

Scheduler
Project Manager
Web Designer

E-mail Questionnaire
Scheduler/Welcome Packet

Prep for call

Call

Build Preview

E-mail Client update

Client sends feedback

Complete build

E-mail Client update

Revise if needed

Send Scheduler

Launch Call

E-mail Website Training video

Email "Thank you" and invoice

monthly maintenance

Review copy, branding docs, etc.
If possible, build design portfolios

Scheduler for
Project Manager
Web Designer