Peaple and ICT

Job roles

ICT Technician

System Engineer

Programmer/Developer

Web Master

System Analyist

Technical Editor

Team characteristics

B.U.S.G.E.M.S

B-

Balance of skills

U-

Understanding of requirments

S-

Strengths and weaknessis identified

G-

Good communication

E-

Empty

M-

Monitoring task progress and costs

S-

Structural and methodical documentation

Personel characteristics

F.O.G.W.E.P.T

F-

Flexibility

O-

Oral Skills

G-

Good

W

Written skills

E

Excellent

P-

Problem solving

T-

Teamwork

Interfaces

Command line

Provides full control over the system

Menu driven interface

Only set options can be used

GUI

Menu

window

pointer

Images

Help and support

Manuel

Help button on most tasks

Customer support lines

Providers

ICT profesionels

Other users

Third party

Discusion boards

EMAIL support

Knowlegde

Characteristics of users P.E.T.E

P-

Physical characteristics and age

Types of imparements

Hearing

Physical

Visual

Memory

E-

Experiance

Examples

Cbeebeeis website designed for less experianced users

BBC website designed for more experianced users

T-

Task to be undertaken

Items suited to the task to be complted

A cash machine in a restarunt that has pictures instead of numbers to help speed up the process

E-

Enviroment

Examples

Low or no noise in a busy place

Text used instead

A sound desinger in a quite office may want sound through headphones instead