Quality management and beyond: the
current situation and future perspectives

Key skills and competencies

- Leadership and commitment of senior management
- Strategic thinking and results-oriented approach
- Data analysis skills and evidence-based decision making
- Change management and adaptability
- Communication and teamwork skills

Benefits and results

- Improved efficiency and cost reduction
- Greater customer satisfaction and loyalty - Improvement of the reputation and image of the organization
- Regulatory compliance and risk management
- Innovation and development of new products and services

Definition and concepts

- Quality management - Total quality
- Continuous improvement
- Quality management systems (ISO 9000)

Current situation

- Importance of quality in organizations
- Current norms and standards (ISO 9001, Six Sigma, etc.)
- Quality management tools and techniques
- Integration of quality in business processes
- Focus on customer satisfaction

Current challenges and opportunities

- Changes in customer expectations and demands
- Globalization and market competition
- Technology and digitization in quality management
- Risk management and regulatory compliance
- Focus on sustainability and social responsibility

Future perspectives

- Evolution of quality norms and standards
- Quality in the era of artificial intelligence and big data
- Automation and robotics in quality management
- Focus on quality throughout the supply chain
- Quality management in emerging industries (eg AI, biotech)
- Quality management in a global and collaborative environment

Conclusions and recommendations

- Quality management is fundamental to organizational success
- Adapt to current and future changes and challenges
- Invest in training and skills development
- Promote a culture of quality throughout the organization
- Be aware of new trends and opportunities in quality management