Synchronous, Remote training
for SCAP Success Coaches

Need for learning

Remote: follow up
from asynchronous training

Objective: ask questions,
discuss key takeaways,
practice with real-world scenarios

3 needs:
1) Better help students create study
schedules around typical work schedules
2) Help students relate school challenges
to work challenges they've overcome
3) Help students transfer skills they use
at work to their school experience

Type of learner

1 month - 3 year's experience

Age range: mid-twenties to mid-fifties

No practical experience working at Starbucks

Trained on Starbucks culture but not
daily experience of retail workers

Matching method to learner

Born out of necessity to train remotely

Time to meet synchronously to review
previous asynchronous training

Space to practice new skills

Familiarity with Zoom

Weekly team
meetings

Bi-weekly
development meetings

Professional development
webinars

Interactive content/Innovative technology

Focus on content since
delivery method is familiar

Three sections

Large group Q&A

Small group practice

Large group summary

Enhancing learning

Medium to ask questions

Space to disseminate learning

Space to practice learning
with peers

Need

Globalizing economy

Global pandemic

Learning theories

Transformative learning

Social constructivism

Professional learning communities

Social cognition

Community of practice theory

Andragogy

Knowles' 5 assumptions

Pros of innovation

Space to ask questions from
asynchronous training

Distributed knowledge

Ability to practice

Cons of innovation

Zoom is not free

Limited accessibility from
Chromebook/Mobile

Breakout rooms not recorded

Scaled number of participants
per breakout room

Why innovative

Allow remote learners to engage synchronously

Allow large group to break into small groups for activity

Allows instructors to move between small groups

Allows instructors to assign number of breakout rooms
to number of practice scenarios

Setting up the training

Check account setting for breakout rooms

Schedule the meeting through Zoom

Send email/calendar invitation to participants

Preparing for the training

Create the practice scenarios

Open work availability disrupting study schedule

Close to losing benefits from hours worked

Working to promote internaly

Experiencing transitional leadership

Practice using breakout rooms

Hosting the training

1st Part: Q&A

Allow space for learners to ask questions from asynchronous training

Prepare probing questions about asynchronous training to spark group discussion

2nd Part: Breakout rooms

Describe activity to participants

Divide into Zoom breakout rooms with assigned scenario

Create list of coaching questions to ask student in scenario

3rd Part: Recap

Small groups rejoin large group to share

What was their scenario?

Top 2-3 favorite questions they created

Learning outcomes

Answered questions from previous asynchronous training - disseminate knowledge

Generate coaching questions for real-world scenarios

Use students' work experience to guide school experience

Without the technology

Learners would not have received real-time answer to previous training

Learners would not have been able to collaboratively generate coaching questions

Learners would not have been able to work synchronously to apply their learning to real-world scenarios

Learners would not have been able to share their generated questions, decreasing efficacy of asynchronous trianing