Tenant Performance - Pain Points

we don’t know which kinds of info/material will help the tenant launch into action. Poster guidelines?case studies?

is there more efficient way to collect information, ideas, and feedback from tenants

Feedback on engagement activities from tenants are difficult to translate into actions at times

what do tenants really want for SD? Data for ESG report? Tools for engagement? ESG performance? Talks

Slow communication, of data/achievements

challenge in communicating our achievements

Difficult to measure achievements of tenant engagement

Data

Data Capture

Difficulty to track tenants performance eg. are they really recycling these items?

Lack of monitoring of Air Quality

Tenants ask about their A/C, electricity and freshwater consumption, but we don't have individual meters

Data Privacy

We have all the data but internal resistance to share data due to concerns on being challenged by tenants and public

Data Sharing

Data sharing - energy/ water consumption per tenant

LAck of feedback / mechanism / reward mechanism to say doing a good job

Involving tenants in celebrating SPL’s SD achievements

Tenants HO office interested in SD initiatives so tenants get in contact however are wary of implementation eg separate bins for recycling

tenants often seem interested but when it comes to action, they hesitate. (worry about money, disruption, smell, extra work, internal resources/culture/engagement level of tenants)

Some tenants wary of costs associated with becoming 'green'

Tenant Time restraints

tenants may have own agenda

Separation between Tenant's SD drivers and implementation teams - causing SD initiative delays

tenants complain that cleaners put recycle materials to general waste

Tenants concerns on data collection

collaboration with tenants with SD background/initiatives - synergy!

Education

Tech team work hard on green building certs but Leasing team not know much so such effort/achievement not communicated externally

Lack of fundamental knowledge across leasing members to answer SD related questions

Resource Allocation

Involving all of MO teams rather than just SD people to get awareness out

not enough internal SPL champions who are able to exaplin SD to tenants

Standardising SD approach between MO's- one message

SD initiatives implemented/ discussed across all SPL eg umbrella driers being ordered in one MO but not another

for long term campaigns, will there be other team/external parties to help lead the project

Ok we know the targets but how to achieve, how do tenants achieve. Whole MO should know, not just the "SD" team colleagues.

Money

No time. Not enough people handling it. SD not core work, given low priority. But it's a new thing, so takes time to develop and draw up new paths.

too busy with daily work to bring up SD to tenants

Resource Scarcity

Lacking resources to measure tenant level data

Energy Audit- great initiative but requires manpower to get the awareness out, then not a priority

never promote free energy audit, but maybe bc it's very time consuming

Processes

Lack of an efficient and continuous ways of updating data - current system is quite manual and requires efforts from all POs

Lack of structure around how Technical link to leasing link to TEnants

Time consuming to find answers

Content

How to make sustainability cool

Lack of SD 2030 Branding in Public Spaces

Treating waste as waste rather than as a resource

Making information reader friendly or more comprehensible for the layperson

SPL being a leader in what they're doing SD

no one platform of SD dialogue with tenants, all scattered and ad-hoc

No central location for all SD Tenant events

Replying similar emails from tenants asking about SD across portfolio. Following up with all of them. Meeting and repeating same speech

there's a lot of information to share and some of them might lose patience quickly

difficult for tenants to get info on SD unless they have a tenant meeting, what about other channels? The Mag, Facebook, circulars, etc

Awareness of our activities and events

Don't have routine information that we can share with tenants

Awareness

Internal Awareness of what we are doing on Sd 2030

Unable to join certain activities on an individual basis

passive in promoting, usually we just wait for tenants' enquiries

Channels

Connecting to the right individuals

Involving different levels of staff

Connecting to the right individuals

Our SD communication is not reaching the right people (champions)

reaching out to the right person/green teams

Reliance on admin / FM members to disseminate information

Green procurement - set purchasing requirements

Limited by existing installations and fittings

Coordination with tenant on fit-out vs reinstatement condition

Wrong timing - we're not reaching tenants early enough (design, green office, kitchen, set up recycling bins)

how to promote resources sharing among tenants

document/submission digitalisation