11: FUTURE CHALLENGES FOR KM

information overload
issue

they systematically exclude certain sites and certain types of sites in favor of others

none of the search engines individually indexed more than 16% of the total indexable content of the Web

Cost

data processing and data transmission costs.

Codification costs

Abstraction costs

Diffusion costs

Absorption costs

Costs of applying internalized knowledge

Types of intellectual
capital

Human capital

Organizational capital

Customer capital

Types of dimensions

Financial Focus

Customer Focus

Human Focus

Process Focus

Incentives

Remunerative incentives

Moral incentives

Coercive incentives

efforts to encourage knowledge sharing

Hire people who are willing to encourage knowledge sharing

Develop trust

Vary motivations by providing different types of incentives at different levels

Reorganize for sharing

Encourage, support, and sustain communities

Develop leaders and role models

the role of social and cognitive factors in knowledge codification

whether KM is an emerging discipline or just a new
label for Information Management

KM technologies

empirical research in the corporate
knowledge management world is limited

fosters human intelligence and interaction rather than trying to replace them

focus on “discontinuous” and “fusion” innovation

practices and lessons learned

Improve access to information and knowledge

Promote knowledge sharing

Network

Develop local content in local languages

Avoid weak incentives