8 Factors Lead to Knowledge Project Success

Types of helpful support

Send messages

Provide funding & resources

Clarify the types of knowledge

Beneficials

Add values

Enhance uses

Change in motivational practices

Encourage effective behavior

Long-term add

General evaluation

Compensation structure

Short term incentives

Highly visible

Clear purpose and terminology

Exclude other concepts

Clear language

Issue 1: complexity, uncertainty, and organic (new vocabulary)

Issue 2: conceptual and abstract vernacular

Benefit calculations

Cycle time

Customer satisfaction

Phone calls averted

KM: knowledge repository

Technical infrastructure

Notes and Web

Common operating environment

Organizational infrastructure

Multiple levels of new roles

Serve as resources for individual projects

Create some categories and key terms

Continual evolution and flexibility of a knowledge structure

Who controls decisions about the knowledge structure

People have a positive orientation to knowledge

Knowledge-oriented culture (Teltech)

People are not inhibited in sharing knowledge

Individual aspect inhibitions

Fearing layoffs

Job security

Firm aspect inhibitions

Pressure to be creative and original

a disinterest in sharing and using already created knowledge

“hero” mentality

respect only individual design achievements

The knowledge management projects fits with the existing culture

HP: The company’s culture of highly autonomous business units would not support a coordinated.