Knowledge Management (KM)

Learning process of sharing human knowledge to enhance intellectual capital and performance

Hinders business operation

too much private information, loosing competitive advantage

availability of knowledge

depend on knowledge owners, knowledge acquisition, depends on the time availability

data

discrete and meaningless facts, particulars about something

information

meaningful data put together

knowledge

process of translating

types; 95% (tacit) and 5%(explicit)

wisdom

truth

society

knowledgeable society via collaboration

organization

innovative strategy, improved internal, competitive advantage

team

xerox corporation

individual

IBM fellow program