Comms and Marketing and pivotal for amplifying the product inspired by the Influencer to encourage more Influence and more Custom
External Perception influences the External Customer

Engaged Medicine Stakeholder Mapping

Influencer

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Those possibly outside our change but who could inform or influence our changeWe need influencers to help shape what we do This links to Comms and Marketing as they act as ‘ambassadors’ to amplify it and communicate the information (advertise) to the customer – marketing/media

External Organisational level

REF/KEF

Funders

Economy

Business

NHS

Patient/clinical researcher partnerships (James Lind Allience, Wessex)

Public researcher partnership (NCCPE, Royal Society of Biology)

Government/ select comities

Local counsellors

Internal

CHEP

Mental Health Wellbeing

External Customers impacted directly

Public

Local Community

Charity

Engagemnt Brokers

Pandemic/Events

Other Units

Customer

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Those who receive products or services

Media

External Customers impacted directly

External Collaborators

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External Customers impacted directly

Patient

Teachers

Prospective Staff

Patient Support Groups

Research Participants

External Cutomers at an Organisational/Institutional Level

Schools/Collages

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External Influencers at an Organisational/Institutional Level

Pharma

Local Educational Centres - Museums, WSC

Internal/University Customers

Students

Parents of students

PPI

Widening Participation Team

International Offces

Governance

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Those in governance of our change, the decision makers and the regulators, internal or external to our organisationThe product, influencer and customer are regulated and governed by checks and measures – governance 

Web strategy

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Relevant to how we're Perceived Externally

Media Marketing and Comms

External Organisational level

RIS

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External Governance Bodies

NHS

REF/KEF

Grant Awards - NIHR, UKRI, MRC

NCCPE

External Governance

HTA

UKAS

MHRA

Dean

Faculty Operations Board

Clinical Governance

Equality Charters

Univeristy HR

Enterprise

Provider/Supplier

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Those who provide or supply products or services•

External

Equipment Manufacture

Charities

External Organisational level

NCCPE

Grant Awards - NIHR, UKRI, MRC

Internal

Academic Staff

Heath Care Providers

Facilities

Enterprise/Spin offs

Where to next?

PRODUCT

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What is our product? ‘product’– research knowledge and innovation and educational opportunity To provide the best and most relevant product we need influence from the market (the public/patients)The public/patients therefore are our customersWho cares about research knowledge? – light bulb Who cares about Innovation? – money bag Who cares about educational opportunity? – graduation hat The 4 main categories of stakeholder·      Influencer ·      Customer ·      Provider/Supplier ·      GovernanceWithin each one, stakeholders are either:InternalInternal comms/media External governance level External organisational levelExternal individual level (eg patient, student)All stakeholders are also classed as strength and opportunities 

Research Knowledge

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who does research knowledge matter to? Maybe symbol code to stakeholder

Innovation

Educational Opportunity