GROUP MEMBERS :
1. SITI SAFFA'LINA BINTI JUSOH-29DHF18F2027
2. NUR RABIATULADAWIYAH BINTI NORAZMI-29DHF18F2041
3. NURIN IZZATI BINTI MOHD AZMI-29DHF18F2006

DEFINITION

cultural differences involves the integrated and maintained system of socially acquired values, beliefs and rules of conduct which impact the range of accepted behaviors distinguishable from one societal group to another

style of communication is communication in simple language is a conversation or interaction of a person to others to convey information, feelings, ideas or thought.
Communication consists of various styles and ways and each person also has a different style of communication when interacting.

5 characteristic of cultural differences

1. Culture consists of all learned, normative behavior patterns that is, all shared ways or patterns of thinking and feeling as well as doing.

2.Learned Behavior

3.Culture Includes Attitudes, Values, and Knowledge

4.Culture is a Way of Life.

5. Culture is Transmissive.

is the study of how individuals from differing background
communication across cultures

Since cross-cultural communication is how people belonging to different cultures communicate with each other, there are bound to be clashes between different cultures. One tactic to reduce these clashes is prioritizing diversity when hiding

when people from differing cultures work toward a common goal, the risk of offensive misunderstanding decreases and the quality of work increase.

1.2 DISCUSS THE IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY

For one thing, when employees and management share greater acceptance of multiple ethnicities, different work ethics evolve that provide equal opportunities to everyone, regardless of cultural differences.Cultural diversity in the workplace adds an interesting and beneficial component to hospitality and tourism.

Cultural diversity in the workplace adds an interesting and beneficial component to hospitality and tourism.

Industries that cover the world naturally combine different belief systems and traditions in their workplaces, creating new dynamics in the business environment - which continue to evolve

People from various cultures visit hotels, travel on airlines and cruise ships and enjoy restaurants.

Diversity training can help build trust between colleagues, generate better communication with guests and create a more harmonious work environment.

People from different cultures visit hotels, travel on airlines and cruise ships and enjoy restaurants. Industries that cover the world naturally combine different belief systems and traditions in their workplaces, creating new dynamics in the business environment - which continues to evolve

AGE

According to News Straits Time said by Tan Sri Lee Lam Thye the chairman of Alliance for a safe Community that senior citizens also can have a quality life in their twilight years.

in addition, as we can see that ageing people cannot do what a youngster do as they get older and have a barrier limitations such as energy

plus, this senior citizen we should take care more by caring their welfare.in the future a youngsters also ageing and of course want to be treated nicely.

Everyone in Malaysia have their own religion and beliefs
Other than that, senior citizens tend to be more sensitive in a particular things so treat them nicely and respect them.

RELIGION

so as we live in a same country we should respect each other religion and beliefs an according New Straits Time the most issue happened about religion convert from other religion to other and how the acceptance of their family

religion and beliefs are something that people can't control and judge because every religion and beliefs have their own uniqueness and importance that people in that beliefs

CULTURAL

According to Malaysiakini portal, they said are we suffer with each other presence?
we as Malaysian need to respect each other presences and respect each other cultural, the lifestyles, the cuisine, the clothing and many more

Cultural is something that we can reflect our identity that tell the different between each other

GENDER

According to Women's Aid Organization in Malaysia, 56% of the women have experienced about martial status,or plans to start a family, being passed over for promotion in favour of less qualified colleagues, and being asked to do tasks that are not asked of male colleagues, such as making coffee and preparing refreshments

47% of Women were asked about their martial status during interview, 1 in every 5 women were questioned on their ability to perform certain task as a woman

About 55% of women said their child’s father was given either less than one week of paternity leave or no paternity leave at all, with 55% of women indicating that the given paternity leave was insufficient.

men and women should be equal because discrimination among women can be insane that make women seem not useful or asked the ability of women

PHYSICAL / MENTAL DISABILITES & LIMITATIONS

in life not every person are born normal. Some of them born with physical or mental disabilities that make they different from others.

This issues are popular because people like to judge from what they see only. Does not mean they are disable they can do anything like normal people and that's why they have limitations.

These people need to be well-treated and be help by others since we live under the same sky.

what is intercultural competencies ?

skills from affective and behavioral traits that support effective and appropriate interaction in a variety of cultures

ways to communicate in intercultural situations based on

knowledge

skills

attitude

method

increase cultural and personal awareness with experiences we have

increases awareness of other cultural

learns to face the challenges and while working with different cultural

how to developing

do a research about culturas

working in diverse team

opportunities for practice