How do hotel services contribute to the Customer´s Experience?
Innovation
Tips Customer Service
1. Create a Customer Service Mantra. 2. Create Over the Top experiences. 3. Put your money where your mouth is 4.Treat employees like they are the customer
BIG DATA
Subtema
BIG DATA GIVES TOOLS TO THE HOTEL´S INDUSTRY TO UNDERSTAND BETTER THEIR CUSTOMERS.
Employment Experience - Hyatt
Creating WOW Moments- Ritz Carlton
GAMIFICATION
Promotion Rewarding Members with Bonus Points Across All 29 Brands