Example
How do hotel services contribute to the Customer´s Experience?

How do hotel services contribute to the Customer´s Experience?

Innovation

Tips Customer Service

1. Create a Customer Service Mantra. 2. Create Over the Top experiences. 3. Put your money where your mouth is 4.Treat employees like they are the customer

BIG DATA

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BIG DATA GIVES TOOLS TO THE HOTEL´S INDUSTRY TO UNDERSTAND BETTER THEIR CUSTOMERS.

Subtema

BIG DATA GIVES TOOLS TO THE HOTEL´S INDUSTRY TO UNDERSTAND BETTER THEIR CUSTOMERS.

Employment Experience - Hyatt

Creating WOW Moments- Ritz Carlton

GAMIFICATION

GAMIFICATION

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Promotion Rewarding Members with Bonus Points Across All 29 Brands

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Promotion Rewarding Members with Bonus Points Across All 29 Brands

Meliá

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Promotion Rewarding Members with Bonus Points Across All 29 Brands

Customer Journey

Customer Journey

"We are ladies and gentleman serving ladies and gentleman" - Ritz Carlton