Remove more challenging and difficult Payout cases. Capacity for high quality dealers and improved efficiency
Breathing Space to take Risk in scorecard and automation improvements
Impact and Prioritization
Monthly plan and targets -monitored daily
Messaging, Pitch training,and collateral
Monitor impact of onsite meetings and calls
Impact and Prioritization
Remove low funding rate dealers that clog up U/W queues AND Dealer Service
Accountability and Performance

improve sales - oct 2017

Cut Sub prime dealers

Non profitable

Low funding rates

Resource intensive

higher product arrears/loss rates

Reduce Volumes

Budgeting

Bottom up Forecasting

Monthly Target, Expected, Downside Volumes

Subtopic

Subtopic

Subtopic

account management

account level plan

Dealer behavior changes targeted

account accountability

Volume targets

Account plan for month

Activity

Call Logs

Calandar planning

Monthly plans

Weekly Plans

Accountability on why, how many, objectives

Impact analysis of meetings

Meeting Logs

Loan Process Management

Dealer Service

Queue Management

MI and KPIs -Wall board and Dashboards

Acceptance to Funding Rate Improvements

Subtopic

New Dealers

ReIgnite Existing Dealers

Improved Messaging

Account Plans

RISK

Portfolio Review

Score card improvements

Review challenges

underwriting Service Levels

m

consistency of underwriting

Equifax Score Card

All HP data

5m samples set

3y vs 5yr

Score card on 3y and 5yr to compare

Research on 3 vs 5yr data

Automation Improvements

automation of A and B

r

Building interim "learning of manual decisions"Take risk on lend decisions mismatch to increase automation

Equifax Score Card

Service Level Improvements

SalesForce/System

Agent Level ownership

Queue Management

Reporting

Time in queue reporting

Agent KPIs on board by team and agent

improved U/W times

improved acceptance rates

payout Service Levels

Case management approach -each agent owns application

Time to respond, number of responses by Agent and dealer

Analysis on agent and dealer training to improve performance

on boarding customer journey

Target Q1 2017

Differentiated offering to Dealers - online, at home onboarding, book appointment to pick up car

Improve fraud, payout pressure, and ability to "layer" checks directly with customer

j

Marketing

Clarity of Vision and Why Oodle

Dealer Pitch

Website Overhaul

Oodle narrative to support sales efforts

Video Updates from team

Intorudction to Oodle Video

Call to arms on new website

CEO and Oodle Newletters

Digital Marketing

Email campaigns

Pardot

Marketing Newsletters

PR

Increased focus in Dealer press

Reporting

Improved MI

Props

Accepts

Accepts

Delphi

Funding Rates

Activity by agent

Meetings

Call logs

Tasks

Calls