ISO 9001 2015
6. Planification
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Change planning
7. Support
7.1 Sinews
Staff; infrastructure; environment for the operation of processes; monitoring and measurement resources
7.2 Competence
7.3 Awareness
7.4 Comunication
7.5 Documented information
Generalities; Creation and updating; Control of documented information
8. Operation
8.1 Operational planning and control
8.2 Requirements for services and products
Communication with the customer; Determination of requirements for products and services; Review of requirements for products and services; changes in requirements for products and services;
8.3 Design and development of products and services
Generalities; Design and development planning; inputs for design and development; Design and development controls; Design and development outputs; Design and development changes
8.4 Control of the processes, products and services supplied externally
Generalities; Type and scope of control; Information for external providers
8.5 Production and service provision
Control of production and service provision; Identification and traceability; Property belonging to external clients or suppliers; Preservation; Post-delivery activities: Control of changes
8.6 Release of products and services
8.7 Control of non-conforming outputs
9. Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
Generalities; Customer satisfaction; Analysis and evaluation
9.2 Internal audit
9.3 Management review
Management review entries; Management review outputs
10. improvement
10.1 Generalities
10.2 Nonconformity and corrective action
10.3 Continuous Improvement