CUSTOMER SERVICE ATTRIBUTES

Group 1

Group 2

Group 3

Group 4

Students will have to download QR
readers into their devices

The FACILITATOR will display QR quotes
around the lecture hall

The students will search the and match
the correct QR quotes around the lecture
hall to find correct answers

Students will be given 3 minutes to find
the QR quotes which are correct and those
who finish first within the prescribed
time will be the winners

QUESTIONS

How do you normally respond if you don’t know the answer to a customer’s question?

How do you really handle a rude customer?

Do you have any preference when serving customers in terms of race?

Do you normally apologise for bad service?

Which characteristics resemble good customer to you?

ANSWERS

If I absolutely can’t answer their question, I’ll usually respond with ‘I’m not 100% sure on that, but let me check with one of my colleagues and get back to you straight away.’

I smile and focus on the service and be polite

Actually, I serve everyone equally

I always apologise to keep the environment peaceful and happy

Someone who treats you with respect and politeness.

THE GROUP THAT FINISH FIRST WITH RIGHT ANSWERS WIN THE GAME