transformation

This is the over arching topic of transformation Clearwire's National Operations group into the Ericsson's way's of working. There are over 150 that transformation will touch. We need to insure it is done properly so that talent is retained, customer is not impacted, and supports the business case.

Staff

What does transformation mean to the existing staff

Skills

Do the skill level support Ericsson properly and maintain customer satisfaction

Identify

Needed

No longer needed

Ratings

Top performers

Workforce refresh

New Business requirements

Identify new business for Las Vegas

Determine support requirements

Staffing

Tools

Connectivity

Systems

Communications

This are task required to communicate the upcoming changes

Venue

Comm packages

Meetings

Face to Face

Web/conference call based

Feedback

Employee

Two way

Private

Input

Manager

Input

Private

Two way

Timing

Timing is critical to insure we don't impact the network, but also support the business case

Business case support

Contract support

Work level support

Process

HR changes

Transferring to receiving manager

Payroll

Recruiting

Job descriptions

Postings

Interviewing

Who does interviewing

Candidate selection

Candidate approval

Off boarding

Candidate selection

Requirements

Input

Ericsson processes

Links

Documentation

Requirements

Employee

Manager

Timing

Departmental

Employee

Business plan

Compliance

Financial

Headcount

Adjustments

Financial

Headcount

Tracking

Progress

Tools

Communications

Deviations

Recovery Plans

Communications

Process

Tools

Personnel

Globalization

Transferring to globalization

Tasks

Offshore

Retained

People

Short term assignments

training

local recruiting

Location

Immigration

Travel

Accomdations

Payroll

Stakeholders

Off shore

Management team

Working team

On shore

Management team

Working team

Tools

Connectivity

Interim

Permanent

Systems

Identification

Requirements

Support

Training

Documentation

OJT

Support

Clearwire Support

This section deals with how we continue to support the customer and work between the various Ericsson support departments

Governance

Structure

Ericsson

Clearwire

WLA's

Adherence

Modifications

Communication

Frequency

Daily

Weekly

Monthly

Format

Casual email

Formal reports

Presentations

Venue

Conference calls

Face to Face

Escalation

Contacts

Clearwire

Operations

Engineering

Performance

Deployment

Ericsson

Operations

Engineering

Performance

Deployment

Requirements

What

Dictates

Why

How

Who

Ericsson

Clearwire

When

Venue

Conference call

One on one communications

SLA/KPI's

Creation

Responsibility

MSCOO

Service Assurance

Frequency

Daily

Weekly

Monthly

Reporting

Venue

Conference calls

Face to Face

Format

Visual

Presentation

Spreadsheet

Management

Level interputation

Bonus collection

Penality payment

Breach reporting