What is my goal? what is Starbucks goal?
money
customer service
checks/balances
SYSTEMS
define a system?
in development
needed
existing
IF...THEN?..
Store Issues
PARTNER
Problem Partners?
what's the issue?
training/coaching?
can it be resolved?
Ownership
Management Presence/Leadership
Time & Attendance
CUSTOMER
Playbook
Quality
QASA/Cleanliness
Speed of Service
BUSINESS
Cash Handling
Inventory Management
Coffee
rotation/keeping bean wall stocked
Clover/In-store use
Milk
ordering
waste
Sales
losers
winners